SUWIDHA (Single User Window Disposal Helpline for Applicants)
SUWIDHA (Single User Window Disposal Helpline for Applicants) is conceived to facilitate citizen by capturing the input at a single point, defining a specified delivery date depending upon the type of service, accepting cash at the counter itself and delivery of final document from the same counter, it works with both automated backend modules, which are integrated with the main application as well as manual backend applications for which it acts as front end interface
Suwidha Centers have been established till sub-division level since 2003 for delivery of more than 30 Services. Suwidha Centers provide single window front end delivery channel for more than 30 services of various departments.
SUWIDHA has been developed and implemented in client-server mode in all the districts and Tehsils/Sub-Tehsils since 2005. Currently SUWIDHA is successfully implemented at more than 114 locations including district/tehsils/sub-tehsils level
The need for to Web Based Centralized System lead to SUWIDHA upgrade from Client-Server mode to web based application. In Pilot Phase the web-SUWIDHA project will be implemented in 4 districts i.e. Barnala, Mohali, Gurdaspur and Jallandhar.
State wide Roll out of Web Suwidha in remaining districts will be done after successful implementation of pilot project.